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Terms & Conditions

TERMS AND CONDITIONSThe website www.misumicosmetics.com is provided to you for your personal use subject to these Terms and Conditions and our Privacy Policy . By using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.Registration
You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
Guest Checkout
Alternatively, you may opt to check out without registering on our website. In such cases, you must ensure that the details provided by you including the delivery address are correct and complete so that we may contact you in case of emergencies or discrepancies.
Password and security
When you register to use www.misumicosmetics.com, you will be provided with a password which you shall use to access the website. The confidentiality of this information is your responsibility. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us immediately by contacting us at 
admin@misumicosmetics.com or on our helpline.Prices and Payment
- The prices on www.misumicosmetics.com are fed in Nepalese currency which can be displayed in NPR or USD (post conversion).
- The prices and availability of products are subject to change without prior notice.
- Online Payments can be made by International Credit Cards/Paypal
- We also accept Cash On Delivery only Kathmandu and Lalitpur.
Orders/Cancellation
- www.misumicosmetics.com reserves the right to cancel any order.
- www.misumicosmetics.com reserves the right to cancel any orders placed for a product that may have been incorrectly priced.
- If you wish to cancel your order, please send us an email at
admin@misumicosmetics.com or call us on our helpline at least 24 hours before the scheduled delivery date/time. +977 1-5555385SHIPPING POLICY

All orders are processed only during office hour  10 am - 5 pm so please be patient if you placed an order at night or morning.

1. Shipping fees. Shipping fees vary depending on the order (amount, destination and delivery time) and will appear on the screen before you confirm your order.

2.Delivery times.  Misumi Cosmetics strives to have orders delivered as quickly as possible once your order is accepted, using the delivery method you select on the Site. Delivery times and fees will vary based on the shipment destination, delivery method selected and availability of products in inventory. Delivery time calculations are from the shipment’s departure from the Misumi Cosmetics premises. All orders ship Sunday-Friday from Misumi cosmetics and orders normally ship within 1-2 business days of payment confirmation for all cities.

Delivery times, for reference only  

 

Zone

Major Destination

1

Banepa, Bhairahawa, Bhaktapur, Birgunj, Birtamode, Butwal, Damak, Dharan, Hetauda, Itahari, Janakpur, Lahan, Narayanghat, Pokhara, Kathmandu, Lalitpur, Boudha

2

Bhadrapur, Bharatpur, Chandragadi, Dhulabari, Dhulikhel, Duhabi, Gaur, Inaruwa, Jhumka, Kalaiya, Nepalgunj, Pakali, Parsabazar, Rajbiraj, Simara, Sunwal, Tandi, Tarahara, Urlabari

3

Amlekhgunj, Chandrauta, Damauli, Dang, Golbazar, Gorkha, Jaleswore, Kakarvitta, Kalyanpur, Krishnanagar, Malangwa, Manigram

4

Baglung, Chandranigahpur, Dhading, Dhangadi, Dhankutta, Gaighat, Gularia/Bardia, Harion, Ilam, Khajura, Kohalpur, Lalbandi, Lamahi, Nawalparasi, Nijgadh, Rangeli, Sunauli, Syangja, Tauliwaha, Trisuli, Tulsipur

5

Abukhaireni, Charikot, Dhalkewar, Hile, Kusma, Mahendranagar, Mirchaiya, Pathailaya, Phidim, Sindhuli, Surkhet, Tikapur

6

Beni, Lamjung, Palpa, Gulmi, Ardhakachi, Rasuwa Pashupatinagar, Fikkal, Dipayal, Doti, Taplejung, Tatopani, Dadeldhura

Note:- Zone 6 

For Purchase order above 5000 is free & below Rs.5000  Standard Delivery (SDD) shipping fee is Rs. 270.

Delivery Time = 7- 10 business days

Note :- Zone 1 - Zone 5

For orders shipping, we use local courier service as our delivery company. Below is the summary of shipping rates per order:

Shipping Zone Shipping Fee Delivery Time
  Zone1 - Zone 5 Below Rs.5000 or USD$ 50 5000 (USD$ 50) or above Business days

Domestic courier service

Standard Delivery (SDD)

Rs.110 + [fee percent=”2” min_fee=”40”] FREE 3 ~ 7

Please note:

 A base shipping cost of Rs.110 plus 2% of the order total, which is at least Rs. 40.

For Example :- if you purchase net order amount of Rs,1000 then

Base cost Rs.110

Fee percent is 2% of 1000 = 20

since fee percent is smaller then Rs. 40. so minimum Rs.40 is applied.

Total shipping cost = 110+40 = Rs.150

Rate USD$ 1 = Rs.100

EXPRESS DELIVERY (EXD) only in Kathmandu & Lalitpur

Shipping Cities Shipping Fee Delivery Time
 Kathmandu, Lalitpur Below Rs.5000 or USD$ 50 5000 (USD$ 50) or above Business days

 

Express Delivery (ExD)

Rs.120 + [fee percent=”3” min_fee=”50”] FREE 2

 

Delivery times, for reference only may vary with some cities and certain circumstances

  • Deliveries are made within 48 hours or on the scheduled delivery date, whichever is earlier, from the time of confirmation.
  • If the delivery date happens to fall on a public holiday or a general strike, the delivery may be made on the next day.
  • Misumicosmetics.com is not liable for delay in deliveries due to any cause beyond our control (eg. riots, strikes etc)
  • The delivery address and the contact number of the recipient should be correct and accurate.
  • Deliveries will be made to the address specified after a confirmation call to the person mentioned as the recipient.
  • Items will be delivered as per the picture and description of the products displayed on the website. However, there may be variations in appearance and color due to product photo shooting light effects.

Specific Time Delivery for Occasion and gift in Kathmandu & Lalitpur. Please notify us before your order.

Occasion may have very busy Schedules

Please call us +977 1-5555385, if your delivery location is not mentioned above.

Returns policy

If you are not completely satisfied with any of our products, you may return them for an exchange or refund.

2.5.1 Exchange. We accept Misumi Cosmetics sold product returns in their original packaging (with the exception of items purchased on sale or during promotions) at any time up until the end of the 7th day after they have been received.

2.5.2 Refund. We will issue a refund for any Misumi Cosmetics sold products (in their original packaging) within 7 days of their delivery date (with the exception of items purchased on sale or during promotions). We do not issue refunds for trial sizes.

2.5.2 Address. The address for product returns can be done in respective store where it was purchased.

2.5.3 Supporting documentation. Returned items must be accompanied by their invoice and order number. Subject to Section 2.5.1 above, you do not need to provide Misumi Cosmetics with any justification or pay any penalty.

2.5.4 Return shipping costs. You must pay the cost of shipping and insuring returned items (unless Misumi Cosmetics did not ship the products you ordered or you received defective products, in which case Misumi Cosmetics will pay shipping  costs as long as you use a shipper that insures the package against loss and damage).

2.5.5 Credit. When your return arrives at Misumi Cosmetics, we will refund the amount debited to your credit card account—less shipping costs—as soon as possible provided that the merchandise has been returned by you and received by Misumi Cosmetics in accordance with Section 2.5.1 above, and is in the same condition that it was at the time of delivery.

2.6 Product Availability

2.6.1 Inventory. Misumi Cosmetics does not under any circumstances guarantee that products offered on the Site are available in inventory. If Misumi Cosmetics is not able to deliver any of the items you order because they are out of stock, we will refund the amount charged to your credit or debit card for these products and send you a refund confirmation by email.

2.6.2 Damages. Misumi Cosmetics will not be responsible at any time for any damages that you may incur because products are out of stock.

Products
- All products and companies referred to in www.misumicosmetics.com are trademarks, service marks or registered trademarks of their respective companies or mark holders.
- www.misumicosmetics.com will not be responsible for the accuracy of the description used to identify the products offered on the website.

- Product images might be slightly different color from real products due to lightning effects during photo shoot of the products.

Please call us +977 1-5555385, if any inquires.

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